Return Policy

At Diamonds by Johar we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for in-store credit. Please read through the following information carefully before attempting to exchange your product. If you do not comply with store policies, we may not be able to process your exchange.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

If you have questions , please don't hesitate to contact us at:
Diamonds by Johar
The Shops at Mission Viejo
555 The Shops at Mission Viejo, Suite 36B
Mission Viejo, CA 92691
(502) 345-6302

Diamonds by Johar wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.